Service Desk for support service managing

Organizations depend more and more on the Information Technologies to reach their corporate goals. The mission of the IT department is to offer reliable services, of high quality and at an acceptable cost, so it needs to incorporate in a systematic way the best practices of the market for the continuous optimization of their processes.

ProactivaNET® Service Desk facilitates the management of the incidents, from the initial registration until its closing, incorporating international standards of best practices like ITIL®.

ProactivaNET® Service Desk can be integrated with PoactivaNET® Inventory, both creating a basic tool for the optimization of any IT service.

Why a tool of incidents management?

All the IT departments solve hardware or software failures and other services request such as new logins, information requests, password changes... To systemize daily tasks and reuse all the applied knowledge, it is critical to count on a  Knoledgwe Base.

Incident management workflow