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ITIL®/ ISO20000

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ITIL: nuestras mejores prácticas a su servicio

ITIL Implementation

Professionals involved in IT Service management know that applying best practices and guidelines recommended by ITIL are beneficial and can be applyed to any informatics organization, no matter its size. 

Organizations which want to improve Service management, need the help of tools like ProactivaNET®, which allow evaluation, planning and organization of daily work. (more about ITIL / ISO 19770)

Since 2005 our organization is using best practices recommended by ITIL to serve ProactivaNET® clients.

All the members of our team have specific training in ITIL process, more intensely in those process involved in Service Support area.

Our ProactivaNET® Service Centre has been constituted undertakin ITIL recommendations for Service Desk. Of course, at Espiral MS we use our own support product: ProactivaNET® Service Desk.

Our Service Management three main aims are:

  • Make our Service Centre serve current and future necessities of our company and our clients.
  • Improve the quality of the IT services we offer to our clients.
  • Minimize our services costs in the long term, in order to be able to offer the maximum service quality to our clients at an affordable price.
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  • © 2000 - 2011 ProactivaNET® es un produit de Espiral MS
  •  SPAIN. Equipo de I+D+i.  Parque C. Tecnológico de Gijón. Phone. (+ 34) 985 099 215
  •  ARGENTINA. Buenos Aires. Phone: (54 -11) 4334 - 6165 
  •  CHILE. Santiago de Chile. Phone: (56 - 2) 986 - 0289
  •  COLOMBIA. Bogotá, D.C. Phone: (57 - 1) 658 - 2979
  •  MEXICO. México, D.F. Phone: (55) 5281 2059 
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